Refund and Returns Policy

Thank you for shopping at BuyingVibes! We strive to provide you with high-quality products and a positive shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds/Returns:

We accept returns and offer refunds under the following conditions:

• Timeframe: You must initiate the return process within 7 days of receiving your order.
• Condition: The item must be in its original condition, unused, and with all original packaging and tags intact. It should be in a resalable condition, meaning it’s free from any damage, wear, or alterations. Any signs of use or tampering will void the return.
• Non-Returnable Items: Certain items may not be eligible for return or refund due to hygiene reasons, product nature, or specific vendor policies. These will be clearly marked on the product page at the time of purchase. (Examples: Items marked as final sale, perishable goods, etc.)

Return Process:

1. Contact Us: Contact our customer support team at info@buyingvibes.com within 7 days of receiving your order. Please provide your order number, the reason for the return, and clear photos or videos of the item’s condition.
2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for returning the item.   
3. Packaging: Carefully package the item to prevent damage during transit. Include all original packaging, accessories, and any paperwork that came with the item. Clearly write the RA number on the outside of the package.
4. Shipping: You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure the item reaches us.   
5. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return conditions.

Refund Process:

• Approval: If the returned item is approved, we will process your refund within 30 business days.
• Method: The refund will be issued to the original payment method used for the purchase.
• Notification: You will receive a confirmation email once the refund has been processed.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund (following the return process) and then place a new order for the desired item.   

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos or videos of the damage. We will arrange for a replacement or a full refund, as appropriate.   

Shipping Errors:

If you receive the wrong item or are missing an item from your order, please contact us immediately at [Your Contact Email Address] so we can correct the error.

Important Notes:

• We reserve the right to refuse a return if it does not meet our policy requirements.
• This policy is subject to change without notice. Please refer to the latest version on our website.

If you have any questions or concerns regarding our Refund/Return Policy, please don’t hesitate to contact us at info@buyingvibes.com. We are committed to resolving any issues promptly and fairly